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Frequently Asked Questions
📅 When are orders despatched?
We despatch freshly roasted around the 10th and 24th of each month. If the date falls on a weekend, despatch will happen the following Monday.
❌ How do I cancel?
You have full control of your subscription by logging into your account, you can skip a month or cancel the subscription entirely from there.
💳 When am I charged?
You’ll be charged the day you sign up and then again each fortnight or month following (depending on your delivery preference).
✏️ Can I update my subscription?
Absolutely. You can login to your Beyond account and update your subscription details, address and payment details at any time.
📋 What type of coffee will I receive?
We create a unique profile for our members which can change month to month but generally comes from single-origin sources.
🔥 How fresh is the coffee?
As fresh as can be – we despatch coffee a few days after it has been roasted.
🐄 Can I drink Beyond with milk?
Black or with milk – drink it however you like, it will be delicious either way.
🛠️ What equipment do I need?
Nothing fancy – if you can boil water, you’re sorted!
Jon O'Neill
“Beyond is a fantastic way to showcase how a freshly brewed coffee doesn’t need to be complicated. It really is for everyone: the time-poor, office workers, and those without access to a local specialty coffee cafe.”
A coffee industry veteran of 13 years and counting, Jon once represented Victoria in the Australian Barista Championships proving his coffee nerd status once-and-for-all. These days, as a newly minted, self-confessed ‘Dadtrepreneur’, Jon has turned his eye to crafting a product that allows busy people like him to enjoy a beautiful cup of world-class specialty coffee without being overwhelmed by expensive, time-consuming brew methods. He’s also the mastermind behind Beyond’s clever packaging.
Cavin Chee
“It’s specialty coffee in a brew-bag, and it’s easy to make, is totally sustainable, and tastes just like a Batchbrew, Aeropress or Moccamaster. What’s not to love?”.
Having owned and operated a hugely successful Melbourne cafe for the last eight years, Cavin saw a gap in the market. But his favourite thing about his new venture? “I can’t believe we have this opportunity to flip on its head the dated instant coffee experience and introduce people to a total evolution of home-brewing. It’s just so cool”. Right on, Cav.